Questions merchants ask

Shopvia is a Shopify app with a theme app extension and an embedded admin. You switch on its app embed in your theme and place the Buy Now block on your product page and cart. No theme code is edited. Right now we set stores up directly with you: we are not on the Shopify App Store yet, and Shopify's written authorisation for an app that replaces Shopify Checkout is not in hand. Book a call and we will do it together.

If our checkout has not opened within 4 seconds, your theme's own buy buttons come back. If we pause a store, new checkouts get a 503 and the storefront falls back to Shopify's native checkout. For that fallback to take cash orders, Cash on Delivery must be switched on in your Shopify manual payment methods; we ask you to check this at setup.

It opens its own short order form on your product page and cart. The result is a normal Shopify order, so fulfilment, inventory, refunds and reports stay in Shopify. Orders we create use the source name ock, so they may not appear under Online Store in Shopify's sales-by-channel report; our admin lists them.

COD on or off, a minimum and maximum order value, a quantity limit per order, allow or deny lists of pincodes, states where COD is switched off, an optional COD charge, and a check for a repeat COD order for the same product from the same phone within 7 days. Risk bands can then ask online payment, offer partial COD or block the order, as you choose.

The code is sent by SMS after the order is placed, never before. You choose whether it goes to no order, every COD order or only high-risk ones. It expires within minutes. Prepaid orders need no code. SMS goes through your own MSG91 account and your own DLT registration.

Razorpay works today. Cashfree and PayU are built and are switched on after sandbox checks. You use your own gateway account; your keys are checked, stored encrypted and never shown back. Buyers can pay with PhonePe, Google Pay, Paytm, BHIM or another UPI app, or scan a QR code on desktop, and can also use cards, net banking and wallets. If a payment fails, the buyer sees a plain reason and can retry on the same order.

A buyer can cancel from the order page within the window you set (24 hours by default) until the order is fulfilled. A prepaid order is cancelled in Shopify first and then refunded through your gateway; a COD order is cancelled and its stock is restocked. If a captured payment does not match the order, it is refunded in full automatically. How long a refund takes to reach the buyer depends on the gateway and the bank. A returns and exchange portal is not built yet.

They can change the delivery address within the window you set (2 hours by default) and before the order is fulfilled, and they can cancel. They cannot change items or quantity yet. After 7 days the address is masked on the order page unless the buyer confirms with a code.

Phone, name, address and pincode are stored encrypted. The phone field sits under a consent line, a reminder is queued only when consent was recorded, and a reply of STOP stops it. Checkouts that never became orders are deleted after 30 days. Honest limit: a phone number typed into a checkout in progress is saved, encrypted, with that checkout until it is deleted. The privacy page has the full list and the retention periods.

There are four plans, all with every checkout feature: Free (up to 60 orders a month), Pro (USD 24.95 a month, up to 1,000 orders), Advanced (USD 49.95 a month, up to 10,000 orders) and Unlimited (USD 69.95 a month, unlimited orders, priority support). Billing is monthly through Shopify Billing, GST as applicable, and you can cancel any time. There is no per-order fee, no wallet and no percentage of sales. Your gateway fees, shipping and SMS charges are separate. See the pricing page.

Not decided yet. We will not promise one here until it is. Ask us on a call.

Write to us by email or WhatsApp from the contact page. We do not have a support ticket system or a staffed phone line yet.

Not automatically. Automatic WhatsApp sending is switched off until it is verified with a provider and you have a WhatsApp Business account with approved templates. Today the admin gives you a ready WhatsApp message and link to send by hand. SMS is the automatic channel.

It is built as a theme app extension, against the Prestige 11.3 theme that our own stores run. On other themes the app embed can place the button after the add-to-cart form using a list of selectors we can adjust. Tell us your theme on the contact page before you go live.

Your own Meta pixel and Conversions API, Google Analytics 4 and Google Ads, with the same event id from browser and server so a purchase is counted once. There is a per-order send log with retry. We do not promise a lift in sales or a better return on ad spend.

No. We have no measurement that would support either claim. The RTO page shows what happened on your own orders, by risk band, pincode prefix and payment method.

It is built for India: rupees, Indian mobile numbers and six-digit pincodes. Multi-currency and international selling are not supported.

The app embed and blocks leave your theme with the app, and your store's data is deleted 48 hours after uninstall.